Bank of Baroda Credit Card Customer Care

How to Block Lost or Stolen Bank of Baroda Credit Card? 

If your BoB credit card is lost or stolen, you need to report it immediately to the bank to prevent any misuse or fraudulent activities. There are multiple channels through which you can block your card. They are as follows: 

1. By calling the toll-free number: You contact Bank of Baroda’s credit card customer care number 1800 2090 or 1800 1210 to report your card as lost or stolen and get it blocked right away. These toll-free numbers are available 24x7.  

2. Through SMS from Your Registered Mobile: You can send an SMS from your registered mobile number, send BLOCK <last 4 digits of your card number> to 9223172141 to instantly hotlist (block) the card.  

3. Block Online via Card Portal or App: Alternatively, you can log in to the Bank of Baroda Credit Card customer portal or the BoB Card mobile app and use the Card Block option to block your card immediately. 

Bank of Baroda Credit Card Grievance Redressal

There are three levels of grievance redressal at Bank of Baroda if your issue has not been resolved by calling the toll-free number. These are: 

1. Level 1: Email your grievance to crm@bobcards.com. You should receive get a response within three five working days. 

1. Level 2: If you are not satisfied with resolution received at Level 1 or it still remains unresolved, you can escalate it further by sending an email at escalations@bobfinancial.com. You can also call on 022- 69753600 and report the issue. 

Credit cards make payments easy for all expenses online and offline while offering various benefits

Find a Card >>

FAQs on Bank of Baroda Credit Card Customer Care

• How can I get my credit card unblocked?

  You can get your Bank of Baroda (BoB) credit card unblocked by calling the Bank of Baroda customer care number and requesting them to get your card unblocked. You will have to provide your KYC details to get your card unblocked. You can also get your card unblocked by sending an SMS, email, through net banking, or by simply visiting the nearest BoB branch.

• What is a hot listing of credit cards?

  A hot listing of a credit card means getting your card in case of theft or misuse. Hot listing prevents it from getting misused further.

• My credit card is damaged. How can I get a replacement?

  You need to contact the BoB customer care to inform them that your card has been damaged. The customer care executive will help you through the process of applying for a replacement card. Alternatively, you can apply for a replacement card through net banking or mobile banking. You may also visit your nearest Bank of Baroda branch and request a replacement, where a bank representative will assist you.

• What should I do if I lose my credit card?

  In such case, you should immediately get in touch with a BoB customer care executive and inform them about the loss of your card and request to get your card blocked. You will also be required to file an FIR by visiting the nearest police station and submitting a copy of the same to the bank.

• Will I be charged for contacting BoB customer care?

  No, you will not be charged for contacting BoB customer care.