Axis Bank Credit Card Customer Care Pune

Axis Bank NRI Customer Support: 

If you are an NRI Axis Bank customer, you can reach the bank on following numbers: 

How to Report Lost, Stolen, or Damaged Axis Bank Credit Card?

If you are an Axis Bank credit card holder and your card has been lost, stolen, or damaged, it is important to block it immediately to prevent unauthorised use. Axis Bank offers several ways to block your credit card, which are outlined below:

Block Card Using Phone Banking

You can block your credit card instantly by calling customer support on the following toll-free numbers:

1. 1800 103 5577
2. 1800 209 5577
3. 1860 419 5555
4. 1860 500 5555

Block Card Using Axis Mobile Application

Follow the steps given below to block your card through the Axis Mobile App:

1. Step 1: Open the Axis Mobile App.
2. Step 2: Go to Cards and navigate to ‘Credit Card’.
3. Step 3: Choose the credit card you want to block.
4. Step 4: Click on ‘Block Card’ and confirm the process.

Block Through SMS Facility

You can send an SMS in the following format from your registered mobile number:

BLOCK<<your credit card’s 16-digit number>>

Send the SMS to:

1. +91 9951860002
2. 56161600

This will block your credit card immediately.

Block Through Axis Bank Chat Support

Follow the steps given below to block your credit card through Axis Bank chat support:

1. Step 1: Visit the Axis Bank website and click on the Axis Aha! chat icon.
2. Step 2: Type “Block Credit Card” in the chat window.
3. Step 3: Log in using your Internet Banking credentials or MPIN.
4. Step 4: Select the credit card you want to block.
5. Step 5: Click Confirm.
6. Step 6: Enter the OTP sent to your registered mobile number.

Once the OTP verification is complete, your card will be blocked.

Block Through Axis Internet Banking

Follow the steps given below to block your credit card via Internet Banking:

1. Step 1: Log in to Axis Bank Internet Banking.
2. Step 2: Go to Accounts and select My Credit Cards.
3. Step 3: Choose the credit card you want to block.
4. Step 4: Click on More Services.
5. Step 5: Select Block Card and choose the appropriate reason.
6. Step 6: Enter the NetSecure Code to confirm.

Your card will be blocked once you complete the process.

Block Through Axisbank.com/Support

Follow the steps given below to block your credit card through Axisbank.com:

1. Step 1: Visit Axisbank.com/Support and go to the Support Home Page.
2. Step 2: Click on Insta Services and select Cards.
3. Step 3: Choose Block Credit Card.
4. Step 4: Enter your registered mobile number and verify it using the OTP received.
5. Step 5: Select the credit card you want to block.
6. Step 6: Click Submit to block the card and request a replacement.

Axis Bank Credit Card Grievance Redressal

Axis Bank offers a systematic grievance redressal system to ensure a seamless customer experience. If you hold an Axis Bank credit card and have a complaint, follow the steps below:

Level 1

If you have any queries or concerns related to Axis Bank services, you can contact customer support through the following channels:

1. Toll-free numbers: 1860-419-5555 1860-500-5555 1800-103-5577 1800-209-5577
2. Raise a request through the ‘Online Dispute Resolution’ system on the bank’s website.
3. Send an email to email.services@axisbank.com.
4. Visit a branch and raise the issue with branch staff or customer service.

The bank usually responds within about 10 days. If the issue is not resolved, you can escalate it to Level 2.

Level 2

If you are not satisfied with the resolution provided at Level 1, you can escalate the matter to the Grievance Redressal Officer:

1. Contact person: Ms. Mangal Sarang
2. Phone: +91-22-62260049
3. Email: grievance@axisfinance.in

The response time at Level 2 is around 20 days. If the issue remains unresolved, you can escalate it further.

Level 3

If you are still not satisfied with the resolution at Level 2, you can escalate the matter to the Principal Nodal Officer:

1. Name: Ms. Preeti Singh
2. Phone: +91-22-62260248, +91-8655749343
3. Email: axisfinance.nodalofficer@axisfinance.in

Ombudsman Office

If Axis Bank does not resolve your complaint within 30 days, or if you are dissatisfied with the response at Level 3, you can escalate the matter to the Banking Ombudsman under the RBI Integrated Ombudsman Scheme. This is an independent authority that resolves disputes between customers and banks

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