TMB Credit Card Customer Care
Having a credit card can prove to be beneficial in many ways in your daily life and in case of emergencies. However, to make the most of your credit card, you must know each and every clause along with the terms and conditions your card comes with. In case of any query, grievance, complaint or suggestion, it is important that you contact the customer care of TamilNad Mercantile Bank with the details given below.
TamilNad Mercantile Bank Credit Card Customer Care Number
1. TMB Customer Care – Main Support Channels
Support Type | Contact Details | Description |
National Toll-Free Number | 1800 425 0426 | All-India toll-free line for general banking queries, account services, online/digital banking issues and service requests. Working hours typically listed as 08:00 am to 10:00 pm daily. |
TMB Customer Care Mobile | +91 9842 461 461 | Main direct support number for queries on services across any branch in India. Staff assist with a wide range of banking issues including account enquiries, product information and service concerns. |
Email Support General | Official email where customers can write for non-urgent queries, feedback or complaints. | |
SMS Support | SMS ‘help’ to +91 9842 461 461 | Quick SMS support for basic assistance or guidance through customer care. |
NRI Help Desk | Dedicated email for priority response and solutions to Non-Resident Indian / Person of Indian Origin queries. |
Note: If you receive a call claiming to be TMB customer care, official contact centres may show inbound numbers such as 91-1600318426 / 91-1600308426 / 91-1600318505. These are authorised by the bank for outreach. • For lost ATM card reporting, separate numbers are also provided (below).
2. Service-Specific Contact Details
Service Category | Phone Numbers | Email / Notes |
Report Lost ATM Card | +91 44 2622 3106 / +91 44 2622 3109 | Used for blocking or reporting problems with ATM/Debit cards. |
Internet Banking Support | 0461-2383325 / 0461-2383326 / 0461-2383327 | Digital banking support, including login issues, transaction problems and e-banking assistance. Email: econnect@tmbank.in. |
Mobile Banking Support | 0461-2383325 / 0461-2383326 / 0461-2383327 | Help with mobile app, mobile transactions and related issues. Email: mobile_banking@tmbank.in. |
Credit Card Related Queries | 0461-2383346 | Dedicated line for credit card queries, billing issues, posting disputes, rewards queries, etc. Email: creditcardcell@tmbank.in. |
Fraud Related Queries | 0461-2383313 / 0461-2383314 | For reporting suspicious activity or fraud-related issues. Email: frm@tmbank.in (for phishing and fraud reporting). |
Demat Services (TMB-DPS Cell) | 044-28130552 / 044-28131574 | Assistance with Demat account enquiries and transactions. Email: dps@tmbank.in. |
3. Complaint Handling & Grievance Redressal
Stage | Action | Purpose |
Branch Level | Raise complaint in writing or in person at the branch manager’s desk. | First step in grievance handling; branches maintain a complaints register which is monitored periodically. |
Customer Care Escalation | Use national toll-free or TMB customer care number to formally register issues. | Issues not addressed at branch can be logged centrally for departmental handling. |
Regional Nodal Officer | Regional contacts available for escalation (e.g., Hyderabad, Mumbai, Bengaluru regions). | If resolution at branch/care level is unsatisfactory within reasonable time, escalate to these officers. |
Principal Nodal Officer | Contact No.: 0461-2325449 | For further escalation if regional resolution remains unsatisfactory. |
Banking Ombudsman / RBI Portal | Approach RBI Ombudsman if internal mechanisms fail. | Regulatory recourse for unresolved complaints after exhausting bank processes. |
Timelines: Branches aim to resolve complaints within three weeks. Unresolved matters can be taken to the Banking Ombudsman if not handled within a month.
4. Registered Office & Official Addresses
Office / Department | Location / Contact |
Registered / Head Office | Tamilnad Mercantile Bank Limited, 57, V.E. Road, Tuticorin, Tamilnadu – 628002, India. Phone: +91 461-2321382 / 2321929 / 2321932. Email: mdoffice@tmbank.in. |
International Banking Division (Forex) | 269/2-4, Avvai Shanmugham Road, Royapettah, Chennai – 600014. Phone: +91 44-2813 1028 / 2813 1029. Email: ibd@tmbank.in. |
NRI Help Desk Offices | Various regional NRI desks including in Ernakulam and Mumbai; contact numbers and emails provided for personalised support. |
5. Digital & Quick-Service Channels
Feature | How It Helps |
Missed Call Services | Some numbers (e.g., to get mini-statements or block cards) may be activated via missed calls from the registered mobile number, providing quick, low-effort access (examples vary by service). |
SMS Banking | Sending certain keywords (e.g., ‘help’) via SMS to the customer care mobile can trigger automated assistance. |
E-Banking Support | Dedicated lines and emails for internet banking ensure online access issues can be resolved promptly. |
FAQs on TMB Credit Card Customer Care
- If I'm unable to go to a branch, can I get help from Tamilnad Mercantile Bank by calling them?
Tamilnad Mercantile Bank's customer service representatives can help customers who can't get to a branch for any reason. They will explain the alternative procedures that are available, as well as the documents you'll need to bring and about any authorized person who can act on your behalf if that is appropriate.
- Is there a special number for senior citizens to contact Tamilnad Mercantile Bank's customer service?
There isn't a separate phone number for seniors, but representatives will help you with any questions you might have about your banking needs. They can assist you step-by-step, so you can understand what you need to do.
- Will Tamilnad Mercantile Bank's customer service representatives be able to tell me how they calculate interest on my deposits?
Yes, customer service representatives will explain to you how to calculate interest on your deposits, including how frequently they calculate it and how it will be shown on your statement.
- Can I also ask customer service about adding or changing a nominee at Tamilnad Mercantile Bank?
Yes, you can ask customer service about the steps you need to take to add or change a nominee, the documents you need to provide and whether you will need to visit a branch.
- Is it possible for me to check the status of my requests to Tamilnad Mercantile Bank?
Yes, you can check the status of previous service requests or complaints by calling Tamilnad Mercantile Bank's customer service team and giving them your reference number.
- Will customer support still be available after changing registered phone numbers with Tamilnad Mercantile Bank?
Customer support helps customers with updating their phone numbers and walks through what limitations exist on services until that update is finished.
- Can customer service explain why a transaction failed or was rejected as well as assist customers in avoiding such occurrences in the future?
Yes, customer service provides help to identify the reasons for a failed transaction or rejected debit and provides recommendations on avoiding those same problems in the future.
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