DCB Bank Credit Card Customer Care

1. 022 6899 7777
2. 040 6815 7777

DCB Bank Credit Card International Helpline

If you are a card holder overseas, you can address your credit card queries to the following office:

DCB Bank Limited,

P.O. Box No.7643,

Malad (west),

Mumbai- 400064,

India.

Phone: +91 22 61271000

DCB Bank Credit Card Email Address

You can contact the bank regarding credit card inquiries or grievances via email through the following address:

1. customercare@dcbbank.com

DCB Bank Grievance Redressal

To address customer grievances efficiently, DCB Bank has set up a grievance redressal system that details the steps to be followed when filing any complaint you may have.

Level 1:

The first step is to contact customer care and see if you your grievance can be resolved. You can call, email or write to the bank's customer care.

Level 2:

If you are not satisfied with the solution provided to you, you can contact the Branch Operations Manager (BOM) or the Relationship Manager (RM) at the respective branch.

You can also escalate your complaint to the Regional Heads/Regional Nodal Officers (from the list provided below).

DCB Bank Regional Head Contact Details

A list of DCB Bank's Regional Heads along with their areas of jurisdiction is provided below.

Location	Name	Address	Contact Number	States
Mumbai South	Mr. Debashis Das	9, Samrat, 314, Lady Jamshedji Road Opp. Vijay Sales Mahim (W), Mumbai- 400016	(022) 6599 2132/ 65992133/ 65268542 (Direct) Mobile: 9819152557	Maharashtra
Mumbai North	Mr. Ayon Dutta Gupta	Shop 1- 4, Ground Floor, Madhuban CHSL, Next to AKB Baug, Andheri West, Mumbai -400061	(022) 6599 2106/ 2108 Mobile- 9820549608	Maharashtra, Goa and Madhya Pradesh
Gujarat and Eastern India	Mr. Chetan Bahl	8th Floor, Pariseema Annexe, Opposite IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad- 380 006	(079) 66052582 Mobile- 09227529999	Gujarat, Union Territories of Daadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim
South	Mr. Alok Kumar	9-1-125/1, Sidharth Plaza, 44, Sarojini Devi Road, Secunderabad- 500 003	(040) 66143831 Mobile- 90000 09910	Andhra Pradesh and Telangana
South	Mr. Rajagopal T K	Old No 37/1, New No 2/1 Jumbulingam Street, Nungambakam, Chennai- 600034	(044) 3072 7607 Mobile- 9952209997	Karnataka, Kerala and Tamil Nadu
North	Mr. Ajay Ahluwalia	S-484, Greater Kailash II, New Delhi- 110048	(011) 64649098 Mobile- 9810468695	New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida

DCB Bank Regional Nodal Officer Contact Details

Given below are the details of the bank's regional nodal officers for grievance redressal:

Region	Officer	Districts covered	Mobile Number
Ahmedabad	Mr. Chetan Bahl	Gujarat, Union Territories of Dara and Nagar Haveli, Daman and Diu	9227529999
Bengaluru, Chennai	Mr. Rajagopal T K	Kerala, Karnataka, Tamil Nadu, Union Territories of Puducherry, Lakshadweep and Andaman and Nicobar Islands	9952209997
Bhopal	Mr. Sunil Giridhar	Madhya Pradesh, and Chhattisgarh	8225001362
Bhubaneswar	Mr. Durga Prasad Rath	Odisha	9937012032
Chandigarh	Mr. Ajay Ahluwalia	Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Haryana, Uttarakhand and Uttar Pradesh, Rajasthan, Delhi, Jammu and Kashmir,	9810468695
Hyderabad	Mr. Lakshmi Narayana Balantrapu	Andhra Pradesh and Telangana	9177734567
Kolkata	Mr. Subhasis Das	West Bengal and Sikkim, Bihar, Jharkhand,	9922290551
Mumbai	Mr. Ayon Dutta Gupta	Goa and Maharashtra

Level 3:

If you are not satisfied with the solution provided by the BOM/RM or have not received a resolution to your complaint after 10 days, you can contact the Principal Nodal Officer at the below address:

Mr. B K Sharma

DCB Bank Limited,

6th Floor, Peninsula Business Park, Tower 'A',

Senapati Bapat Marg,

Lower Parel,

Mumbai- 400013.

Phone: +91 22 6618 7099

Fax: +91 22 6658 9971

Write to DCB Bank

If you wish to contact the bank regarding a grievance and do not have access to the internet, you can write to them. The letter should be posted to the following address:

DCB Bank Limited,

P.O. Box No.7643,

Malad (west),

Mumbai- 400064,

India.

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FAQs on DCB Bank Credit Card Customer Care

• Is it possible for me to temporarily block my DCB Bank credit card if I lose it?

  Through the internet banking website or mobile application, or by contacting customer service, you can temporarily block your DCB Bank credit card. Blocking your credit card will prevent any transaction from being processed until either the credit card is unblocked by you, or you contact DCB Bank and report the card as stolen. Temporary blocking is helpful if you believe you lost your credit card but haven't yet determined whether it was stolen. 

• Can I ask for an increase in my credit limit on my DCB Bank credit card online?

  DCB Bank will accept requests from eligible customers to raise their credit limits through internet banking and through the mobile app. Requests for credit limit increases will be processed upon evaluating the customer's account history, payment history, and overall creditworthiness. Customers will receive an email or text message confirming their status after their request has been reviewed. 

• How do I change or create a DCB Bank credit card PIN?

  There are three methods you can use to create or reset the PIN associated with a DCB Bank credit card. Through the DCB Bank mobile banking application; through an ATM; or by contacting customer support. Secure authentication will be conducted using a one-time passcode sent to the customer's registered mobile phone number so that only the actual cardholder can perform the PIN reset. 

• Can I check my DCB Bank rewards points online and redeem them?

  Yes, you can see your rewards points online through Internet Banking or the mobile app. You will have options for redeeming your rewards points for gift vouchers, cash, travel bookings, or Shopping vouchers. Some rewards points may have restrictions or an expiration date. 

• Can I receive notifications by SMS or email on my DCB Bank credit card transactions?

  Yes, you can use the DCB Bank mobile app or Internet Banking to turn on transaction notifications. Notifications will notify you of your purchases, cash withdrawal transactions, and when your bill is due. Notifications will assist you in tracking your spending, protecting your account against fraud, and timing your monthly bill payments. 

• Can I connect my DCB Bank credit card to a digital wallet or UPI?

  Yes. You can connect a DCB Bank credit card to your favorite digital Wallets and UPI Applications. Connecting your credit card to these services will enable you to make purchases and make contactless payments. To connect to your card, make sure that the card is active and not on hold and perform an OTP verification to your registered mobile number. 

• How can I request a duplicate DCB Bank credit card statement?

  You can request a duplicate statement via the DCB Bank mobile app, internet banking, or by contacting customer care. Statements are typically available in PDF format and include detailed transaction history, payment due dates, and any applicable fees or charges. This is useful for record‑keeping and submitting proof of payments.