ICICI Credit Card Customer Care Number

If you have an outstanding query, you can register your complaint with ICICI Bank by calling 1800 200 3344 from 9.00 am to 6.00 pm, Monday to Friday. Do remember that the service request number (numeric digits only) should not be more than 2 months old.

You can also write to ICICI bank on their postal address: 

ICICI Phone Banking Center,  

ICICI Bank Tower,  

7th floor,  

Survey no: 115/27, Plot no. 12,  

Nanakramguda, Serilingampally, Hyderabad – 500032.

ICICI Credit Card Enquiries

In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

Alternatively, you can block your credit card by logging in to your internet banking account.

In Case of Your Card Being Blocked: If your card has been blocked, you must call the customer service line from your mobile phone to get a replacement card. The call must be made between 7:00 am and 9:00 pm. Within five business days of receiving your request, an attempt will be made to provide your replacement card for the first time.

In Case of Card Needing to be Re-Dispatched: You can request a re-dispatch of your card if it was returned to ICICI because it couldn't be delivered by logging into your online banking account or by phoning customer service at any of the numbers listed before.

If you decide to call customer care, ensure that you do so from 7:00 am to 9:00 pm.

Other Ways for NRIs to Get in Touch

1. Email: Customer.care@icicibank.com
2. Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
3. Web chat: Log into your internet banking account and chat with a representative.

International Contact Numbers

ICICI Bank Email Address

Get in touch with ICICI by sending an email to: Customer.care@icicibank.com

Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:

1. Navigate to the 'Complaints' section on the 'Feedback' page.
2. Select 'Email' and fill in the details required.
3. Use the email ID you have registered with the bank to expedite your complaint.

ICICI Credit Card Grievance Redressal

Level 1 - Registering Complaints

Customers have several options to file their complaints:

1. You can lodge your complaint by calling the toll-free number at 1860 120 7777.
2. Complaints can also be submitted by completing the 'Complaint Form'.
3. Another avenue for registering complaints is by visiting one of our branches.

Level 2 - Resolving Complaints

The respective company leaders are in charge of resolving and concluding client disputes. Branch heads take on this duty for branches that are located abroad.

Level 3 - Escalating Complaints

Customers have the ability to escalate the issue to a higher level if they are still unsatisfied with the response offered through the various channels.

Principal Nodal Officer: ICICI Bank Ltd, Bandra Kurla Complex Mumbai 400051 Email: https://nli.icicibank.com/NewRetailWeb/complaint.htm

Level 4 - Escalating to Regulatory Authorities

If a customer remains unsatisfied with the response from the bank, they will have the opportunity to approach the Banking Ombudsman (BO).

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren't satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

Email: https://nli.icicibank.com/NewRetailWeb/complaint.htm

Address:

The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Write to ICICI Bank

Address:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

Other Ways to Get in Touch with ICICI

Via SMS

If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS 'UNHAPPY' and send it to 5676766.

A bank representative will get back to you within two business days.

Contact the business head

You can also contact the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately:

1. Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
2. Email: headcreditcards@icicibank.com (you should ideally receive a response within four business days from the date of the business head receiving your email).

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